Friday, June 29, 2007

Definition of Management at DMV

This morning I completed a good read by Ken Blanchard. In his recent book: Leading at a Higher Level (, Ken describes a scenario at his local DMV in which changes from the leader of that office, led to a dramatic reduction in lines and wait times and the frustration of the customers.

Ken asked the leader of this office many questions and one included his definition of a manager, to which the man replied:

" My job [as manager] is to reorganize the department on a moment-to-moment basis, depending on citizen (customer) need."

Perhaps we could all begin to look at our role as managers and leaders in this way - it just might change the way that we not only percieve our job, but perceive others and the needs of customers. After all, it is the employees and the customers that give us a reason to have the role of leader in the first place.

Until we have the privilege of meeting in person....

Thursday, June 21, 2007


A poignant thought today:
Always remember that you have choices....
A choice of where to work
A choice of where to live
A choice of what to do
A choice to take care of you
A choice to take care of others
A choice to make choices
A choice to be you
A choice to act like someone else
A choice to be happy
A choice to be unhappy
A choice to be glad you woke up today
A choice to criticize what you looked like when you did
A choice to eat brownies in bed
A choice to exercise and eat healthy
A choice to forgive
A choice to forget
A choice to find a way to be grateful

You always, as many of our friends, clients, and family are showing us at Monica Wofford International, have a choice to live your life in the way that allows you to be the best possible you that you can be. It isn't a fluffy statement. It is a reality and something that many forget. The world doens't make your choices for you, you do with your mind, your thoughts, your actions, and your behavior. What have you done to ensure that you are making the right choices for you?

Friday, June 15, 2007

Job Satisfaction Leads to More Confidence

I ran across something special today in a book I just finished: Success Built to Last published by Wharton School Pubishing. In it, former CEO of Honeywell, who is also the author of bestselling book: Authentic Leadership said the following:

"It's okay not to find the right fit in your profession right away, but you have to keep trying and never settle. When you find the right fit, everything changes. And one of those things that change is the way you gain the confidence to really jumpstart the people around you. If you and your team are passionate and really believe in the cause, then you can't help but have fireworks....If what you're doing doesn't turn you on, and if you're holding back what you have to say or contribute, that is not okay. You're not going to be willing to hear the bad news or the best ideas. You're not going to be successful."

Suffice it to say, we all can't just quit and go find another job, but the key is to keep finding a fit i the one you have and frankly, to be you above all else. If you hold back part of you, the folks you work with will miss a valuable piece and you will miss valuable satisfaction. I like how he mentions that this kind of satisfaction will increase your confidence. We have seen a significant rise in the number of calls we are getting to train Contagious Confidence.

Does your organization need a boost?

Until we have the honor of meeting in person...